I had an account with Nestar from 2012 and decided to close it in 2013, The agreement was for them to debit the money from my account.

To my Surprise the call Center called me to inform me after 3 years that my account is in arrears. why were they quiet all this years or why did they confirm that my account is closed and all is in order then they call me after 3 years. I refuse to pay because they will confirm that payment is made then years later they will call. I do not know who to speak too cause the people i complain too are failing to assist me.