I can't track my car and I pay for the service every month. My boot light missing after I requested to get the tracker fixed just makes me frustrated

I went to Vereeniging to try and get my app fixed in fact nothing has changed the app still disfunctions and worse my boot light is missing. I went back and repored the matter they told me they'll call me last week Thursday. I don't appreciate being treated like am not paying. You're not doing me a favor. I need the app fixed and my boot light returned in my car or please refer me to someone who can help me. The message is direct to Netstar. I had one problem before I went there now I have two and not assisted am using my own petrol to add salt to the wound