I cancelled one specific Netstar service in September 2025

I cancelled one specific Netstar service in September 2025. Despite this, Netstar continued to bill me for that cancelled service, which caused the account to fall into arrears. I have written confirmation via email that this service was cancelled in September 2025, yet Netstar refused to honour this. In addition, my account has been subjected to unauthorised or rogue debit orders every month, over and above my normal tracking service debit order. Despite Netstar continuing to debit my account, they still claim that the account is in arrears. This is completely unacceptable and raises serious concerns about their billing practices. I find this company unprofessional and dishonest. When contacting their call centre, I was repeatedly routed to representatives who appeared poorly informed and unable to resolve the issue. Based on my experience, I cannot recommend Netstar.