I am yet to see any service which is this bad

I had a Netstar tracker account in connection with my Dotsure policy on my "previous" vehicle. When I returned the car, I cancelled the insurance. I contacted Netstar to request for either they move the unit to my other car, or they terminate service so that i can sort another device. The guy said he will get someone to call me. That was last year. I attempted calling after several weeks of getting no contact, and I was sent around many consultants, and non of them gave a way forward. This costed me.

I eventually decided to stop payment on the account. This got their attention because now they sms me everyday (with no shame) to demand for money while my car is still without a tracking device. I got about 7 more correspondence, non of which offered a way forward.

I then sent them an email informing them of my information. They confirmed that I have a unit installed on my NP200 CV 75 SY GP which is active on their side. Of which I responded that I no longer have that vehicle and I need the unit to be installed in my current vehicle.

Yesterday I called them using the 011 number that they provided on the sms, only to find that this takes me to the Business side of the operation. I asked the lady to request someone to call me around 12. No one called me.

As a Process/Systems Engineer, I can tell that this is an extremely fragmented operation with absolutely no single view of the customer. I am yet to see any service which is this bad. Such a simple request.