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NK
Nontokozo K

1 reviews | Active since Feb 2012

02 Mar 2023, 10:17

I am tired of you debiting my account hence Dotsure is paying you, why???????

I don't know what to do now, you keep on debiting my account hence Dotsure is paying you my monthly subscription which is a combo for car insurance and tracker. Why??????

0
Replies (5)
Netstar
Netstar's reply02 Mar 2023, 12:19
Official
Good day Nontokozo 

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. One of our consultants will contact you to assist

Regards 
Netstar 
NK
Nontokozo K's update03 Mar 2023, 15:00
Reviewer Update
I have not received a call
Netstar
Netstar's reply03 Mar 2023, 15:18
Official
Good day

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.

Kind regards
Netstar

NK
Nontokozo K's update04 Apr 2023, 08:41
Reviewer Update
Am I going to receive my refund or should I request intervention from the Ombudsman?
Netstar
Netstar's reply04 Apr 2023, 11:13
Official
Good day Nontokozo,

Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Kind regards,
Netstar Team