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GK
Gift K

1 reviews | Active since Oct 2013

21 Feb 2019, 08:35

I am enough with Netstar

I had a lady supposedly cancel my tracking device with Netstar in October 2018 as my contract with them had come to an end and I was changing my insurance provider. What I understand is that the premium I am currently paying with my insurer also includes the smart box device. I am being debited R137 with Netstar and R639 with my insurer. When I call in today, I am advised that I have 2 active devices that is the reason I am being debited for the tracker. Ref CAS- ********** -X2X8. I called in last month after the same incident and was advised that the finance department would callback, which they didn't. Now I need my device cancelled as I was told it would be last year and I need the 3 months premiums that I supposedly owe to be removed. Funny thing this as I don't even receive my log book anymore for the old tracker because I have a smartbox in the car.

Can this be sorted ASAP

0
Replies (3)
Netstar
Netstar's reply21 Feb 2019, 09:23
Official
Good Day Gift,
Thank you for your correspondence with Netstar, 
As per our telephonic conversation, we are busy with investigation and will provide feedback upon completion.
Kind Regards,
Petronell
GK
Gift K's update25 Mar 2019, 10:20
Reviewer Update
No further follow ups were made as promised, but I didn't expect better treatment. Its very much like Netstar
GK
Gift K's update09 Apr 2019, 10:17
Reviewer Update
Today I received a statement from you guys stating that I owe you 3 months premiums....now this is a joke...the last time I spoke to someone was after the last complaint which was on the 21st feb from Petronell who advised that further investigations would be carried out and a callback would be made.. please note that I will not pay for the 3 months that I do not owe because of somebody elses incompetence. I will be sending this to the Ombud for poor service offered by Netstar and unfair treatment. you think money grows on trees....sies