How the great have fallen

You know how useless a company is by the level of "service" you receive from the call center.

I signed up last week on the website. To book a fitment? Near impossible. Website fitment booking just keeps getting errors. Call center is even worse. Cannot get through to anyone.

Managed to speak to a lady who said I would receive a call back from the fitment department to schedule. ****all since.

If things start out like this how bad will it get further down the line. Second guessing signing up now.