how many times should a client pay for trackingnd

In october the 26th my debit order returned unpaid, I called their offices to find out what happened, the Agent advised I make a cash payment immediately, on the next day the 27th oct I deposited into their absa account provided by the agent, after that incident I dont know how manyntimes they went to my account for debit or3 of which its paod.when u call their pffices one agent says they see the payment while the other one tells you ur in arrears, the following month they in Nov no debit order was submitted on my account and received an sms giving abda banking details, I immediately made a cash payment again. Then I called the office, I spoke to an Agent who said they cannot proceed with the call I should contact Prolona in their Legal department, how do u hand over somene to pre-legal if account os up to date. The agent then said im handed over because im owing dec of which dec is yet to be paid on the 25th dec as per debit order, she later said im not in arrears but handed over for monitoring, then said their system cannot pick up the cash payments .if the system doesnt pick up cash payment .Today again a debit order went off my account and my pay d