Horrific service and lack of accountability

Wanted to raise a complaint about their useless product Netstar Go and was passed from Pillar to post and have still not been able to log one. Spoke to Solomon in their retentions department and he didn't have a care in the world about my experience but was happy to throw a cancellation quote in my face. He was short with me and asked "should I proceed to cancel or not?" No acknowledgement of the frustration that I was in and lack of answers from all 5 staff members I spoke to. I am utterly disappointed with the poor service I received and the staff needs a course on customer service. Accounts couldn't even answer why I was billed on a random date. For a company I spoke so highly of, I am left with a bitter taste in my mouth.