HORRIBLE TRACKING COMPANY

I installed a tracking system with netstar. I was on the lowest option of 99 but my husband phoned them to do a destress call because he could not get hold of me only to be phoned by netstar to tell me that because they had to active the tracker to see where i was they can only do it once and then the tracker doesn't work anymore and i know have to put in a new device. which was never stated when i took it out firstly and secondly i was told that i can phone in if I suspect my car is in gone they will look. this is the worst service I have ever received really. So for active the tracker once and see where the car is I KNOW HAVE TO BUY A NEW TRACKING DEVICE.