Horrible service from Netstar - considering cancellation!

On the 23rd of January 2026, I had an appointment with a technician to fit a new, upgraded unit in my vehicle. All had gone well and I had been able to track my car and see its location at all times.

I called Netstar yesterday (24 Feb 2026) to inform them that I wasn't receiving alerts when my ignition was on, etc. and I was told I'd need to reset the alerts on the My Netstar app, which I then proceeded to do but had an issue doing so as it was picking up the backup unit in my vehicle. I then called Netstar again and informed them of this. The lady I spoke to then said she'd escalate and log a ticket with IT to disable the backup unit and have the main unit show, to allow me to set the alerts and asked me to check within an hour. An hour later, I checked and I was able to set the alerts, BUT suddenly, I have not been able to see and track the location of my vehicle. I don't know what she did but thereafter, everything went dead.

As soon as I sign into the app, I get an alert at the top of the screen regarding the health status of my tracking unit which then says it is offline - again, SUDDENLY. I have since called Netstar 5/6 times between yesterday and today to get ONE issue sorted. I called in this morning (25 Feb 2026) and explained the entire situation AGAIN and was advised that a technician would have to come out and fix the unit, to which I advised that this is a high priority issue as God-forbid anything happens, I am *****ed because I can't even track the car - it shows its last update as the 23rd of Jan (day of fitment) and doesn't update, even when I am driving. I was then told that someone from the fitment centre would call me within an hour or two - no one called until I personally had to call them AGAIN to complain. I asked to speak to a manager and was instead transferred to the same fitment centre that was supposed to call me.