HORRIBLE SERVICE FROM NETSTAR BLOEMFONTEIN OFFICES

our company requested NETSTAR to install Vcam in our vehicles, i guess that was the beginning of my nightmare to contact netstar. they send out their technician to install cameras that didnt work at all and their app wasnt working either, basically nothing was working . right after installing non-working cameras debit order of R22 000 went off.

we reported the struggle of login in to their app, it took weeks to finally gave us logins details that actually works. when we finally manage to log in , cameras are not working. again we report the problem and even ask why they never send the technician to train us how the system works. a month pass after we report non working cameras all we got was rude call centre agent. to this day we are paying R22 000 with no service . everytime we call we are being told the matter is referred to Senior manager ..

kindly assist us to cancel this contract. we have proof that we did try in all means to get assistance but no one simply cares.