Horrible service

I have never ever in my entire life received such a horrible service from Netstar tracking company. I signed up a tracking device from them on the 02/11/2022 and i opted for the technician to come to my place for a fitment. I have not yet received a call from fitment/technician as of the 04/11/2022. I called them to check, I was told that I can't be assisted this weekend because they are fully booked and during the week they work between 08:00 and 15:00 which is not convenient for me. The lady by the name of Lerato told me to call again next week Wednesday to make a booking for next weekend. This could have been prevented had the fitment center called me for the booking and what puzzle me is that I am being told to call again on Wednesday to schedule a booking for next weekend. This is so horrible.