Horrible service ever stay away from netstar

My car vanished without a trace imagine after so many years of paying without a hassle, only to find out the device was not fully functional, and wat ticks me off the worse they don't want to be accountable that they failed with no doubt in keeping up with thier end of the deal assurance for monitoring the car and promised recovery, today that they failed doing thier job in what I have been paying them for all these years being loyal to them, they tell me it's my responsibility to ensure functionality. and what is thier responsibility also then imagine paying them for all these years and for them not to do thier job as promised, tried querying the warranty oh dear it seems it was all a lie, don't get me started on their agents worse, horrible service, if they won't put me through back and forth on the lines it's a nasty attitude, oh I don't even have enough to start with so called "Temusho from recoveries" he straight up refused to give his full names and surname, requested for a manager since I was put through the lines back and forth for days and no joy he assured he will esc for a call back from management and he will also call back to advise same, till this day no call back from either him nor the manager . And my car is still gone and not recovered, I also had to call them to query the contract and was assured a call back to discuss a new contract only for the agent to get back to me after the car was gone oh I'm so very disappointed in thier service ebile disappointed is an under statement, they don't even deserve this 1 star they don't deserve any stars at all. I'll let it know everywhere of the horrible service provided by netstar. What happened to TCF, and Putting customers first or they probably don't work on that, they just wanna collect your money chow it and put the responsibility on you, then if it so my responsibility it means I don't need them, I don't have to PAY them if that's the case is there really any need?