CS
Caroline S

1 reviews | Active since Sept 2021

26 Jan 2024, 20:58

HORRIBLE SERVICE

HORRIBLE SERVICE Have gotten so far unbelievably horrible service from Netstar ,a simple thing to just have a payment allocated to my profile and be sent an updated statement had so far taken donkey years. No feedback and i keep calling and emailing all i am told is i will get feedback from the next person and the next person will advise that i will get feedback from the next person. No one knows what or who should assist me. They all seem clueless to a simple request. I wonder if it is to be that i need a service. Aneshree Pillay and Lebogang Photo are the people i have sent emails to and i have to keep asking for feedback from them which i never get. PATHETIC

0
Replies (2)
Netstar
Netstar's reply27 Jan 2024, 08:25
Official
Good day Caroline, 

We are terribly sorry about your experience. Please note the matter has been escalated to the relevant department and one of our consultants will be in contact with you for assistance.

Kind Regards 
Netstar
Netstar
Netstar's reply27 Jan 2024, 10:54
Official
Good day Caroline,

We are pleased to see contact was made with you. The matter has been resolved from our side. Should you require assistance do not hesitate  to contact us for assistance.

Kind regards 
Netstar