Horrible service

have been a client for the past three years and my husband happened to work for the company, the past six even more months my tag and panic button we're not working and the package that I took is early warning, called the head office and was told that it had expired nothing was done about it besides money being deducted from my account on monthly basis eventually on the 10th of October 2020 the technician came at 7am to upgrade the unit and were issued with 1tag, fast forward I laid a complaint about the money that was deducted when my tag and panic button was not working and why we were issued with 1 tag, the only thing that was concentrated on was the tag that was not issued nothing said about the refund, I spoke to Rebotile, Nontle and Steven about canceling my contract and the unit to be removed on the 14th of October 2020 since they cannot solve my problem even now I'm still waiting for that confirmation and for the technician to be assigned for the removal of the unit, Steven and Sereme are calling my husband and threatening him since his working for the company, on this complaint my husband is assisting the best way he knows how since this is personal and he happens to be the head of the family it's unfortunate that he happens to work in the company