Horrible service

It's been two month my tracking unit is not reporting /not working and it was installed March 2022 but Netstar is still deducting money. Had a accident on the 6 October 2022 and my car was written-off. I phoned Netstar and asked them if they can remove the unit and install it on my new car until today no one from Netstar has contacted me to make arrangements. Even when my car was involved in the accident Netstar didn't pick it up while paying for top of range unit. Your staff is *********** and lazy