Horrible service

<p>I have recently purchased a new 2017 Toyota Hilux, a vehicle my insurance company warned me was on the hot list for hijacking and thefts so I opted to get the top of the range trekking system.</p> <p> </p> <p>Altech promises a same day fitment (24 July 2017) if you conclude a contract by 10h00, which I did on Monday. The agent promised to contact me back within the hour to confirm the details for fitment. Nothing happened. Later the afternoon I contacted them again, used my reference number and was told that I was only going to get a fitment done on Tuesday (25 July 2017). Again no feedback, after about 6 phone calls, being referred to different people everytime, I was told that my fitment was cancelled, that they will get back to me in 3o minutes (each time not happening and resulting in me phoning them again).</p> <p>The level of customer service is shocking, how am I able to trust you in protecting my vehicle when you cant even run the timely installation of your devices. If you cannot ensure same day fitment, dont promise it per your website.</p> <p>I reverted to emailing Netstar on their various forums, only to be informed that because I choose the top of the range package they need a technician to come and do the fitment (which would have been the case in any event). Again another 3 hours have passed, 36 hours since concluding the contract (oh and by the way they guarantee fitment within 24 hours if you dont meet their 10h00 submission for same day fitment, so they failed here as well) and my cars grace period for fitment of a device per my insurers request is now ending.</p> <p> </p> <p>Thank you Netstar for over promising and severly underdelivering. How you are referred to as the best in the business, one does not know.</p> <p> </p> <p>That was my previous review, I was assisted, my unit installed with me finding out a few days later that the unit is incorrectly linked to a vehicle standing at Toyota Centurion. I dont even want to think how the incompetence achieved this, however my vehicle either has the wrong unit linked to it or my account is linked incorrectly. The best about this entire situation, is that I reported it on Wednesday only to be told on Friday that they are too busy and that they will only look at this on Monday and if they do look at it, it will be between 9h00 and 14h00, otherwise it will have to wait until Tuesday.</p> <p> </p> <p>HOW USELESS IS NETSTAR? DO YOU NOT REALISE THAT MY VEHICLE IS AT RISK, THAT YOU ARE AT RISK, THAT I PLACED RELIANCE ON YOU TO DO YOUR JOB?</p> <p> </p> <p> </p>