Horrible Service

I regret signing up with Netstar.

For the past four months I have had ongoing debit order issues on my account. Every month I receive messages saying the debit order was returned by the bank, followed by resubmission notices on different dates. The amounts also vary between R199 and R398, with additional debit attempts happening randomly.

Each month I have to call repeatedly to reconfirm my banking details and re-authorise mandates, yet the issue never gets permanently resolved.

I eventually sent a formal cancellation request due to the ongoing frustration, only to then receive an email stating that my account had been handed over to the legal department.

Trying to get assistance has been exhausting. Calls are constantly transferred between departments, agents claim the line is breaking, and the WhatsApp support has been completely unhelpful. The next thing you are told is to send another email to ***, which just adds to the endless cycle without proper resolution.

This has honestly been one of the most frustrating customer service experiences I’ve dealt with. I expected far better communication and support from a company like Netstar.