Horrible Netstar

Thank you. I had no idea that my debit order was cancelled by netstar or that I was in arrears until I received an email from Nudebt who sent me a letter of final demand! Iv sent numrous emails to them they simply dont respond just keep forwarding the letter of demand. I have called them hundreds of times they dont take my call or if they do they drop the call on me. The lady from Netstar legal department was very rude to me and refused to help me saying theres nothing she can do as this was done by the accounts department and I must just pay the R299.

She then sent me an apology email after I sent her confirmation that I had indeed cancelled the netstar go service months ago. But then said i must pay the R169 but i was still being harassed by Nudebt then i contacted the lady again from legal department and she said i must pay the R299. Its not her fault ! Im so upset. I asked her why didnt the accounts department check that I had cancelled the netstar go service instead of adding it to my statement and handing over. It should of been checked prior to me being handed over. She could not answer me. I have now made payment and sent the proof of payment 2 days ago to this lady who still has not confirmed receipt of payment email or any feedback.