Horrible horrible customer service

Never thought I'd come back to this platform to complain about the same company /service provider twice. So your tag stopped working, i doubt it ever worked. It fell and broke, when that happened, i expected it to alert you that something was wrong, but ai its fine. Then i used the spare, which doesn't work as well cause tell me why i was never called everytime i pressed the so called panic button instead i keep on receiving smses when the car is parked that you got an alert, an alert how when the vehicle is parked. Why didn't you receive the alert when i pressed the panic button??. I spoke to Izaack on Sunday, he said he logged a call for me and that a technician will diagnose my tech and contact me Monday, guess what??. Its Tuesday evening dololo phone call, so clearly im the fool here We're going into holidays now so obviously this will not be attended to, yet when its time for you to deduct the money you're number one, but when it's time to deliver hai shame dololo. Im so disappointed i dont wanna lie. Please fix this unit of urs and the tag ASAP.