NK
Ndabane K
1 reviews | Active since Jul 2024
25 Jul 2024, 15:20
Horrible Customer Service Experience!
Horrible Customer Service Experience!
I reported a malfunctioning car tracker that was draining my battery on a Friday. I was informed that a technician would be sent to my location to fix the issue. However, six days passed with no technician showing up. I had to take the vehicle to the manufacturer to check if other components were draining the battery, but they confirmed the problem was indeed the tracker. When I contacted Netstar again about the faulty tracker, they said they could only send a technician the next day and were uncertain if the technician would even come because they needed supervisor confirmation. Seven days of inconvenience! This company is a joke!
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Replies (5)0
Replies (5)
Netstar's replyOfficial
25 Jul 2024, 15:30Good day Ndubane
We are sorry that you have had this experience. We would like an opportunity to learn more about your case and see how we can make this right. Our team will handle this matter with urgency.
Regards
Netstar
We are sorry that you have had this experience. We would like an opportunity to learn more about your case and see how we can make this right. Our team will handle this matter with urgency.
Regards
Netstar
Netstar's reply25 Jul 2024, 15:30
Official
Good day Ndubane
We are sorry that you have had this experience. We would like an opportunity to learn more about your case and see how we can make this right. Our team will handle this matter with urgency.
Regards
Netstar
We are sorry that you have had this experience. We would like an opportunity to learn more about your case and see how we can make this right. Our team will handle this matter with urgency.
Regards
Netstar
NK
Ndabane K's updateReviewer Update
25 Jul 2024, 15:40 Extremely Disappointed with Your Service
I called your team three times in one day, and nothing has changed. I no longer believe the company is capable of improvement. This has been the worst experience for me, and I will be canceling my membership to pursue arrangements with companies that can at least treat people with respect and dignity. I am very disappointed, having been a member for almost three years, enrolled in Netstar Go (which is awesome!) and Companion. However, this experience with the tracker is completely unacceptable, especially since it was the tracker that led to my relationship with Netstar in the first place. I will be moving elsewhere and canceling everything I have with Netstar. Terrible organization—the worst experience I have had!
I called your team three times in one day, and nothing has changed. I no longer believe the company is capable of improvement. This has been the worst experience for me, and I will be canceling my membership to pursue arrangements with companies that can at least treat people with respect and dignity. I am very disappointed, having been a member for almost three years, enrolled in Netstar Go (which is awesome!) and Companion. However, this experience with the tracker is completely unacceptable, especially since it was the tracker that led to my relationship with Netstar in the first place. I will be moving elsewhere and canceling everything I have with Netstar. Terrible organization—the worst experience I have had!
NK
Ndabane K's update25 Jul 2024, 15:40
Reviewer Update
Extremely Disappointed with Your Service
I called your team three times in one day, and nothing has changed. I no longer believe the company is capable of improvement. This has been the worst experience for me, and I will be canceling my membership to pursue arrangements with companies that can at least treat people with respect and dignity. I am very disappointed, having been a member for almost three years, enrolled in Netstar Go (which is awesome!) and Companion. However, this experience with the tracker is completely unacceptable, especially since it was the tracker that led to my relationship with Netstar in the first place. I will be moving elsewhere and canceling everything I have with Netstar. Terrible organization—the worst experience I have had!
I called your team three times in one day, and nothing has changed. I no longer believe the company is capable of improvement. This has been the worst experience for me, and I will be canceling my membership to pursue arrangements with companies that can at least treat people with respect and dignity. I am very disappointed, having been a member for almost three years, enrolled in Netstar Go (which is awesome!) and Companion. However, this experience with the tracker is completely unacceptable, especially since it was the tracker that led to my relationship with Netstar in the first place. I will be moving elsewhere and canceling everything I have with Netstar. Terrible organization—the worst experience I have had!
NK
Ndabane K's updateReviewer Update
25 Jul 2024, 15:42CAS-***-L2W7
NK
Ndabane K's update25 Jul 2024, 15:42
Reviewer Update
CAS-***-L2W7
Netstar's replyOfficial
25 Jul 2024, 15:48Good day Ndabane,
We are sorry to hear you feel this way. We are looking into this matter feedback will be provided.
Kind Regards,
Netstar
We are sorry to hear you feel this way. We are looking into this matter feedback will be provided.
Kind Regards,
Netstar
Netstar's reply25 Jul 2024, 15:48
Official
Good day Ndabane,
We are sorry to hear you feel this way. We are looking into this matter feedback will be provided.
Kind Regards,
Netstar
We are sorry to hear you feel this way. We are looking into this matter feedback will be provided.
Kind Regards,
Netstar
Netstar's replyOfficial
26 Jul 2024, 15:51Good day Ndabane
As per our planners, your vehicle has been attended to today. If you need any further assistance, please don't hesitate to contact us.
Regards
Netstar
As per our planners, your vehicle has been attended to today. If you need any further assistance, please don't hesitate to contact us.
Regards
Netstar
Netstar's reply26 Jul 2024, 15:51
Official
Good day Ndabane
As per our planners, your vehicle has been attended to today. If you need any further assistance, please don't hesitate to contact us.
Regards
Netstar
As per our planners, your vehicle has been attended to today. If you need any further assistance, please don't hesitate to contact us.
Regards
Netstar