NM
Nevaan M
1 reviews | Active since Dec 2016
21 Sept 2020, 13:43
Horrible customer service
I have been trying to get Altech Netstar to help me with a new installation. THey seem to have staff that have no idea what they doing. I have contacted them 5 times with no joy and the most recent call was cut of by there customer service department. They blame restructuring for the lack of service. I have sent mails , wasted my money calling into your contact centre with no response or feedback. I would hope Altech Netstar consider customers important but by treating them like this shows a total lack of service. In future I will inform my insurer and the ombudsman of this as it is unacceptable.
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Replies (2)
Netstar's replyOfficial
21 Sept 2020, 16:42Good Day Nevaan,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
Netstar's reply21 Sept 2020, 16:42
Official
Good Day Nevaan,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar
NM
Nevaan M's updateReviewer Update
21 Sept 2020, 16:53Unfortunately this is just marketing talk, if it was such you would have already done. It shows that you really don't bother. Don't give generic responses, take the time to actually make a call and follow through. I will report the matter to the insurance house and ombudsman as Altech Netstar only lie.
NM
Nevaan M's update21 Sept 2020, 16:53
Reviewer Update
Unfortunately this is just marketing talk, if it was such you would have already done. It shows that you really don't bother. Don't give generic responses, take the time to actually make a call and follow through. I will report the matter to the insurance house and ombudsman as Altech Netstar only lie.