Horrible customer service

I'm soo tired of netstar and their bad customer service. Last year 2022 I called to switch from being a main member to my wife. All to find out the agent that was helping canceled the insurance and we only find out when we get sms that we owe +-R6k, we made effort by calling to enquire about the message. We were told it is like that and our tracker was offline ever since then, we tried rectifying this but each and everything we call it have not been changed or fixed. We currently in 2023 now trying to sort it out and it has not been fixed. Last month we had to pay them because they say we owe R645 because of previous months they failed to change details and debit. Today again we calling all to find out details are still not changed and they did not debit again. I really feel like we deal with unprofessional people who don't listen and capture what is said. We have to be the bigger individuals and call all the time using our airtime to sort a mess that is not ours to sort. I'm just angry now really can't even write well. We get calls from other third-party company asking us to pay money rudely.