HORRIBLE CUSTOMER SERVICE

CUSTOMER SERVICE IS ABSOLUTELY NOT A PRIORITY FOR THESE PEOPLE. Phoned in about a month ago to ask for a transfer of ownership on a device installed in a vehicle I sold. The lady was very friendly, took the new owners number and said she will contact the new owner. This morning when I randomly had to update my details I see that the tracking devise is still listed on my account. When I phoned the call centre, the lady informed me that the device cannot be transferred as it needs an upgrade. So here is my issue, no one found it necessary to inform me about this and ask what I want to do...no, Netstar don't care about the customers, if you do not check this stuff, as long as they get their R100+ a month, the rest is just your problem. I then cancelled the tracking device and told the lady to back date the cancellation with a month, seeing that I'm being charged for a service that I clearly informed them that I want to transfer, she just kept quiet and said I will get a cancellation sms...she just did not care about my concern. HORRIBLE SERVICE. I will not install Netstar in my new vehicle.