EP
Elias P

1 reviews | Active since Jan 2024

25 Jan 2024, 14:02

Horrible Customer service.

I have never experienced such horrible service from anyone until i joined Netstar. i was thinking my time of standing in the long lines at Post Office are over for license disk renewal but yerr. i was sold a dummy, product that was not belonging to them. "My safe city". Apparently the service is belonging to Road Protect but the money is deducted by Netstar and upon trying to use the service i was transferred to Road Protect and even the calls gets cut along. I can count on three times where my calls get cuts without any concerns from their help desk. In a nutshell, i regret ever joining this car tracking company & its going to take something special to get me convinced again.

0
Replies (2)
Netstar
Netstar's reply25 Jan 2024, 14:33
Official
Hi Elias

Thank you for bringing this matter to our attention.
Kindly note that this matter has been escalated to the relevant department and a consultant will contact you to assist.

Kind regards,
Netstar
Netstar
Netstar's reply26 Jan 2024, 11:09
Official
Hi Elias

We are pleased to see that you were contacted.
Should you need further assistance please to hesitate to reach out and we will be happy to assist.

Kind regards,
Netstar