Horrible customer service

Imagine calling your Car Tracking emergency line (Netstar) to report that your car is no in your possession and you don’t know were your car is on top of that I am getting texts that the battery has been removed then the consultants response is so what do you want me to do about it. Well that’s what happened to me On the 16/04/2022 and I had the contract for only a month. I called spoke to the cancelation department to get settlement figure and I was put on hold for 15 min while they finding me their banking details to settle the account before I know they hung up on me again. I mean even the staff there don’t know the company banking details. How pathetic is that.