Horrible client experience

I am writing this review on behalf of my mother who is what we regard as a vulnerable client (pensioner from a remote village in Limpopo). We called in November 2023 to cancel my mom's car tracker because the vehicle is not in use, 3 months later they still have not cancelled the tracker. This is post multiple phone calls plus email with no response. They are even double debiting my mom's account and it's a hassle to go make reversals which incur bank penalties, this is causing a lot of distress on an old aged woman which is impacting her health. The service from Netstar is unacceptable.