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Amandla T

1 reviews | Active since Sept 2013

24 Nov 2023, 09:46

Highly frustrated and disappointed

I have been waiting for Netstar to call me back for a fitment date since 8th November. I have since called back four (4) more times to enquire why I have not been called to set up a date, every time I am told I will receive a call back but, here I am still waiting. This is a reinstallation to an existing account, since my previous vehicle was written off in an accident. I am highly frustrated and disappointed at the service.

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Replies (7)
Netstar
Netstar's reply24 Nov 2023, 10:09
Official
Hi Amandla 

We are sorry to hear about this and thank you for flagging with us. Please note we will follow up with our internal team to schedule a fitting appointment with you. 
This is definitely not how we run our business, please provide us with your contact number so that we can schedule a fitment for you.

Kind regards,
Netstar
Netstar
Netstar's reply27 Nov 2023, 11:55
Official
Hi Amandla 

We are pleased to see that your attendance has been booked.
We apologize for the delay.
Should you need further assistance please don't hesitate to reach out and we will be happy to assist.

Kind regards,
Netstar
AT
Amandla T's update28 Nov 2023, 09:57
Reviewer Update
I have not received confirmation sms for this fitment date. And I am still waiting for the fitment to happen. Furthermore how does the Port Elizabeth branch not have a plan of their fitment, how is that I am the one who should call the main branch to enquire myself? The fitment was booked for 9:30 on Tuesday 28th November, but no one has sms'ed or called me to confirm or do the fitment.
AT
Amandla T's update28 Nov 2023, 10:03
Reviewer Update
The call center agents do not know anything bout anything, the agents I spoke to could not even confirm my fitment date and time, I don't know if there is nothing recorded on the systems. The technician is an apparently an hour late but did not bother calling to advise that they are running late. I will definitely be canceling this contract when the term ends.
AT
Amandla T's update28 Nov 2023, 10:43
Reviewer Update
The technician finally arrive, I must say out of everyone I have dealt with at Netstar he was the most helpful. And for some reason, whoever was making the booking in the office keeps giving clients a different time than that given to the technicians, this causes us frustration and end up being angry at the wrong person.
Netstar
Netstar's reply28 Nov 2023, 12:25
Official
Good day Amandla,

We are terribly sorry about your experience. We glad that the technician came. Should you require any further assistance please do not hesitate to make contact with us and we will gladly assist.

Kind Regards,
Netstar
Netstar
Netstar's reply28 Nov 2023, 14:01
Official
Good day Amandla,

Kindly note that contact has been made with you and we are pleased to let you know that your query has been resolved. Should you require any further assistance please do not hesitate to make contact with us and we will gladly assist.

Kind Regards,
Netstar