highly dissapointed

i APP**** FOR ALTECH NETSTAR CAR TRACKER UNIT VIA FIRST FOR WOMEN INSURANCE. DUE TO SOME REASON MY NETSTAR INSURANCE HAS NOT BEEN PAID. TO MAKE A LONG STORY SHORT. ON THE 28/01/2015 I RECIEVED A SMS FROM NETSTAR ADVISING ME THAT MY ACCOUNT HAS BEEN HANDED OVER TO BLAKE AND ASSOCIATES. IF THEY TOOK THEIR CUSOMERS SERIOUSLY THEY WOULD OF INFORMED ME THAT THEY HAVE NOT RECIEVED ANY PAYMENTS AND THAT I SHOULD MAKE PAYMENTS ASAP. THEY HAVE ALL MY CONTACT INFORMATION. I WOULD LIKE TO KNOW WHY WHY WHY .. IM VERY DISSIPOINTED WITH THERE CUSTOMER SERVICE.