KM
Kefentse M
1 reviews | Active since Dec 2020
05 Jun 2026, 11:25
Hidden contracts + money taken = 0/10 service
CHOOSE A DIFFERENT TRACKING COMPANY FOR YOUR VEHICLE!!
I’m extremely frustrated with Netstar. They took my money and locked me into a long contract without my knowledge or clear consent.
No one explained the contract terms upfront. I thought I was signing for a basic tracking/service, but now I’m stuck in a long-term agreement I never agreed to. Calls to support just get passed around and no one takes responsibility for how the sale was made.
It feels like the only thing they’re good at is debiting your account every month. The moment you try to cancel or ask questions, suddenly “it’s in the terms”. If the terms weren’t explained when I signed up, that’s not my fault.
Netstar, if you want customer loyalty, start with honesty. Tell people what they’re signing for. Don’t hide long contracts in fine print and then refuse to release customers when they complain.
Until they fix this, I cannot recommend them to anyone. Save your money and your time.
Helpful (0)
Replies (5)0
Replies (5)
Netstar's replyOfficial
05 Jun 2026, 11:38Good day Kefentse,
Thank you for bringing this to our attention, we take all feedback seriously. We will look into this matter and be in touch with you.
A consultant will contact you to further assist.
Regards,
Netstar
Thank you for bringing this to our attention, we take all feedback seriously. We will look into this matter and be in touch with you.
A consultant will contact you to further assist.
Regards,
Netstar
Netstar's reply05 Jun 2026, 11:38
Official
Good day Kefentse,
Thank you for bringing this to our attention, we take all feedback seriously. We will look into this matter and be in touch with you.
A consultant will contact you to further assist.
Regards,
Netstar
Thank you for bringing this to our attention, we take all feedback seriously. We will look into this matter and be in touch with you.
A consultant will contact you to further assist.
Regards,
Netstar
KM
Kefentse M's updateReviewer Update
05 Jun 2026, 11:52There is nothing you are going to help me with because you have debited me for a car I already sold.
1. Written confirmation that my contract is cancelled effective immediately, with no further debits.
2. Refund for all debits taken since the contract started without my informed consent to the term length.
3. Case reference number for this complaint so I can follow up.
I signed up for tracking, not to be trapped in a long term contract I wasn’t told about and the worst thing, a cancellation which basically makes you pay a further 3 years after you have sold/lost your vehicle.
You are *****ing money and hiding behind your hidden terms and conditions. You are the only *****ulent tracking company in this country.
1. Written confirmation that my contract is cancelled effective immediately, with no further debits.
2. Refund for all debits taken since the contract started without my informed consent to the term length.
3. Case reference number for this complaint so I can follow up.
I signed up for tracking, not to be trapped in a long term contract I wasn’t told about and the worst thing, a cancellation which basically makes you pay a further 3 years after you have sold/lost your vehicle.
You are *****ing money and hiding behind your hidden terms and conditions. You are the only *****ulent tracking company in this country.
KM
Kefentse M's update05 Jun 2026, 11:52
Reviewer Update
There is nothing you are going to help me with because you have debited me for a car I already sold.
1. Written confirmation that my contract is cancelled effective immediately, with no further debits.
2. Refund for all debits taken since the contract started without my informed consent to the term length.
3. Case reference number for this complaint so I can follow up.
I signed up for tracking, not to be trapped in a long term contract I wasn’t told about and the worst thing, a cancellation which basically makes you pay a further 3 years after you have sold/lost your vehicle.
You are *****ing money and hiding behind your hidden terms and conditions. You are the only *****ulent tracking company in this country.
1. Written confirmation that my contract is cancelled effective immediately, with no further debits.
2. Refund for all debits taken since the contract started without my informed consent to the term length.
3. Case reference number for this complaint so I can follow up.
I signed up for tracking, not to be trapped in a long term contract I wasn’t told about and the worst thing, a cancellation which basically makes you pay a further 3 years after you have sold/lost your vehicle.
You are *****ing money and hiding behind your hidden terms and conditions. You are the only *****ulent tracking company in this country.
KM
Kefentse M's updateReviewer Update
06 Jun 2026, 08:20Your call did not change any of the above mentioned. I still will not recommend Netstar and will continue warning anyone seeking a reliable tracking company. For peace of mind, stay away from this company. You will lose a lot of money, for nothing.
KM
Kefentse M's update06 Jun 2026, 08:20
Reviewer Update
Your call did not change any of the above mentioned. I still will not recommend Netstar and will continue warning anyone seeking a reliable tracking company. For peace of mind, stay away from this company. You will lose a lot of money, for nothing.
Netstar's replyOfficial
06 Jun 2026, 10:35Good day Kefentse,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied.
As discussed, our records confirm that the terms and conditions of the contract were agreed to at the time of activation.
Based on this, the contract remains valid and you remain liable in accordance with those agreed terms.
We understand your concerns and regret that this situation has caused frustration.
While we respect your views, we would still welcome the opportunity to assist further should you wish to engage with us to address any outstanding queries.
Please note that this ticket will now be closed on our side.
Kind regards,
Netstar
Thank you for your feedback. We are sorry to hear that you remain dissatisfied.
As discussed, our records confirm that the terms and conditions of the contract were agreed to at the time of activation.
Based on this, the contract remains valid and you remain liable in accordance with those agreed terms.
We understand your concerns and regret that this situation has caused frustration.
While we respect your views, we would still welcome the opportunity to assist further should you wish to engage with us to address any outstanding queries.
Please note that this ticket will now be closed on our side.
Kind regards,
Netstar
Netstar's reply06 Jun 2026, 10:35
Official
Good day Kefentse,
Thank you for your feedback. We are sorry to hear that you remain dissatisfied.
As discussed, our records confirm that the terms and conditions of the contract were agreed to at the time of activation.
Based on this, the contract remains valid and you remain liable in accordance with those agreed terms.
We understand your concerns and regret that this situation has caused frustration.
While we respect your views, we would still welcome the opportunity to assist further should you wish to engage with us to address any outstanding queries.
Please note that this ticket will now be closed on our side.
Kind regards,
Netstar
Thank you for your feedback. We are sorry to hear that you remain dissatisfied.
As discussed, our records confirm that the terms and conditions of the contract were agreed to at the time of activation.
Based on this, the contract remains valid and you remain liable in accordance with those agreed terms.
We understand your concerns and regret that this situation has caused frustration.
While we respect your views, we would still welcome the opportunity to assist further should you wish to engage with us to address any outstanding queries.
Please note that this ticket will now be closed on our side.
Kind regards,
Netstar
KM
Kefentse M's updateReviewer Update
06 Jun 2026, 11:04There is nothing you can assist me or anyone in this country with besides taking money for services you do not provide and not disclosing full information upon activation.
Like I said, as a consumer & having used multiple tracking companies. I WILL NOT recommend your services to anyone & I am publishing this as a warning for anyone that was considering using your company.
As anyone can also see that you have a 1 star rating so none of this fabricated. You have tons of unsatisfied users. If there was 0 star rating, that is what you would have gotten.
Stop sneaking contracts with the insurance companies you work with to take money from innocent people.
Like I said, as a consumer & having used multiple tracking companies. I WILL NOT recommend your services to anyone & I am publishing this as a warning for anyone that was considering using your company.
As anyone can also see that you have a 1 star rating so none of this fabricated. You have tons of unsatisfied users. If there was 0 star rating, that is what you would have gotten.
Stop sneaking contracts with the insurance companies you work with to take money from innocent people.
KM
Kefentse M's update06 Jun 2026, 11:04
Reviewer Update
There is nothing you can assist me or anyone in this country with besides taking money for services you do not provide and not disclosing full information upon activation.
Like I said, as a consumer & having used multiple tracking companies. I WILL NOT recommend your services to anyone & I am publishing this as a warning for anyone that was considering using your company.
As anyone can also see that you have a 1 star rating so none of this fabricated. You have tons of unsatisfied users. If there was 0 star rating, that is what you would have gotten.
Stop sneaking contracts with the insurance companies you work with to take money from innocent people.
Like I said, as a consumer & having used multiple tracking companies. I WILL NOT recommend your services to anyone & I am publishing this as a warning for anyone that was considering using your company.
As anyone can also see that you have a 1 star rating so none of this fabricated. You have tons of unsatisfied users. If there was 0 star rating, that is what you would have gotten.
Stop sneaking contracts with the insurance companies you work with to take money from innocent people.