Headline: Netstar betrayed two decades of trust — avoid them

I have been a paying Netstar customer for more than 20 years and run a company fleet through them. I know their service from the inside, and what they are doing now is unacceptable.

They cold-call clients pushing “newer, safer” devices. It is not safety. It is an upsell designed to lock you into an ******* evergreen contract so you pay more forever. When the devices are installed they drain vehicle batteries. Even after “upgrades” they leave old, unused units attached and still bleeding the battery. When you complain you are met with bullying and threats of a R3,000 cancellation fee per device.

This is dishonest, negligent and abusive of long-term customers. It destroys trust and costs businesses real money in replaced batteries, downtime and headaches. Netstar is not protecting your vehicles. They are protecting their revenue stream.

Fix this now. Remove any unused or duplicate hardware from my vehicles. Cancel any unfair evergreen terms on my account. Waive any cancellation fees for equipment you failed to keep up to standard. Compensate for battery replacements and for the time my fleet was down because of your faulty installations. Contact me to resolve these failures and confirm corrective action.