Have 2 devices on different cars after a year I find out u can't press a panic button within the netstar app which is just disappointing

Have 2 devices on different cars after a year I find out u can't press a panic button within the netstar app which is just disappointing. Yesterday had them do a reinstall action from another car onto a new car according to the report the new device is activated but cannot be viewed on the app as it still pings the old car. This is just **** service if anything were to happen now the insurance wouldn't pay cos these fools can't track the car. Pathetic and now locked in for 36 months with these animals