AJ
Ato J

1 reviews | Active since Jun 2009

03 Jul 2015, 10:57

HARRASSMENT

All the mix up with my account was caused by netstar now im being harassed by someone called Leoni Fourie, she is rude and talks to me with some belittling tone. ALL SHE IS INTERESTED IN IS THREATENING ME WITH LEGAL DEPARTMENT, OH WELL I WILL ALSO TAKE THIS TO COURT BECAUSE THERE IS A LAW AGAINT. SHE CANNOT DO AS SHE PLEASES THEN THREATENS CLIENTS WITH LEGAL DEPARTMENT. IV SENT HER A STREAM OF EMAILS SO SHE CAN SEE THAT THE FAULT WAS FROM THEIR SIDE BUT SHE IS NOT EVEN WILLING TOACKNOWLEDGE THAT. PEOPLE LIKE THAT NEEDS TO UNDERSTAND THE NEED TO LISTEN TO A CUSTOMER, ITS MY MONEY AND SHE HAS NO RIGHT TO THINK THAT SHE CAN TALK TO ME LIKE SHE IS RUNNING HER HOUSE HOLD. I HAVE REQUESTED DOCUMENTS ASWELL BUT SHE DOESNT EVEN TOUCH THAT AT ALL. SHE IS RUDE AND I DO NOT WANT TO TALK TO HER ANYMORE. SHE LACKS CUSTOMER SERVICE SKILLS!

0
Replies (1)
Netstar
Netstar's reply03 Jul 2015, 11:07
Official
Hello cuteangel,

Kindly note that Leoni has been trying to assist you to get your account up to date. Please be advised that your account is in arrears and your unit is operational. Leoni did send you an e-mail indicating what is due to us for providing a service to you.

Kind regards
Treven

Best regards,