Harassment and No service

On the 14th May I was approved for my new vehicle purchase. I traded in my Polo, HN41JDGP. I started requesting Netstar to start the process of changing the unit from the polo to my new vehicle.

My new vehicle was on order and only arrived on 1st June from the factory. From the 14th May to the 1st June, I constantly called in to the call centre to find out on the progress of my request for change of vehicles. I was either cut off, sent from person to person or just plain forgotten about.

Once I received my new vehicle, I once again called in and advised that I am now in possession of my new vehicle and that the old one is now at the dealership. Once again I was cut off, or sent from person to person. Noone could assist me.

By the 4th June my insurance on my new vehicle was penalising me because I had no tracking device in my vehicle and they increased my insurance premium. It had now been almsot 3 weeks of me trying to get Netstar to assist me.

I even had 2 x call centre agents put the phone down in my ear. This sent me in a rampage as by this time I had tried everything to get assistance.

I proceeded to cancel my contract and informed the agent that I cannot continue with Netstar and that he must please cancel. He cancelled immediately and told me I will get a reference number. Which I did not receive.

To date I have received numerous calls requesting that the new device be installed but have informed them over and over again that I cancelled.

I can no longer track the old vehicle, and if I log into my account it is not there.

Now I am being called by Hybrid requesting an amount payable. Nu-Debt is also sending me threatening messages to settle my account. How is this even possible since I as the client tried everything to change the unit to my new vehicle. I was treated badly, disrespected and ignored.

I proceeded to reply on emails to the accounts department and included the retentions dept. My emails go ignored or I just get told they are working on it.

I called the call centre and requested all the recordings of my calls since 14th May to now. They provided a case number: CAS-*** to which I still have not received the recordings as I can prove that I tried everything to get Netstar to assist.

I will not be held liable as I did what was asked of me with umptel time and notice to Netstar. Their service is non existent and no-one can help.

I am escalating this to the Ombudsman and will not stop until this so called debt is removed off my name.

I will also be using this to cancel all 3 x of our vehicles and move them over to Cartrack who actually do care about their clients.