1 reviews | Active since Apr 2014
Gross Incompetence
1. I sold my car in June 2015 with the Netstar device, the new owner agreed to take over the payments. When he tried to do the change of ownership some bright spark at Netstar told him he would have to pay R2500 instead of the R179 monthly instalment - the new owner then said he was no longer interested!<br> 2. After bungling that up, I agreed to settle the account - the amount stated to me was R1388<br> 3. On the 25th of July I was billed R2034.03 - I have called and sent numerous emails to get to the bottom of this<br> 4. Today I finally get a statement and it turns out I was charged R1584.12 for the device/cancellation as well as a further R81.90 and R368.01 for airtime<br> 5. I have called 4 times and either my call gets dropped or I'm shifted from pillar to post - I have dealt with the following people since cancelling this account (Natasha Petersen, Zayne Maharaj, Kern, Kgaugelo - calls to Sifiso and Beverly have gone unanswered)<br> 6. I need an explanation of the amounts that were debited from my account ASAP!!!
As per telephonic conversation, I have sent your query to the credit controller who is dealing with your account. The credit controller will be in contact with you.
Kind regards
Denise
Best regards,
As per telephonic conversation, I have sent your query to the credit controller who is dealing with your account. The credit controller will be in contact with you.
Kind regards
Denise
Best regards,
