NO
None O

1 reviews | Active since Jan 2013

30 May 2025, 08:26

Good at taking premiums, Nothing else

From Day 1 of installing this system onto one of our fleet vehicles, Netstar has failed on so many fronts. FIRST, they appointed some random stranger as the account holder, who then started receiving notifications about our vehicle. This took WEEKS to resolve because they insisted that this random person IS the account holder. This happened with the previous vehicle as well. They just pick some customer out of a hat to be account holders of business accounts. Since installation, the tracker has NEVER functioned correctly. The vehicle had its battery ****** out and not once did I receive a notification about the tampering. Not on the APP or SMS. I've tested the alarm and STILL didn't get a notification. But what I DO get is several sms a day to say there is an alarm on the vehicle even though its standing dead still in front of me. Yet still nothing on the APP. I've now logged ANOTHER call, for a service team to come out. But the service is pathetic, slow to the point of being non existent. Who cares if my vehicle gets ****** right- they get their monthly premiums like clockwork, that is all they care about. Once our contract expires we will be moving to Tracker. I'm DONE with Netstar

0
Replies (4)
Netstar
Netstar's reply30 May 2025, 08:33
Official
Good day,

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar
NO
None O's update02 Jun 2025, 09:38
Reviewer Update
Am I surprised that NOTHING has been done and despite so many promises I am STILL without a working tracker? Not at all, this is exactly the service level you can all expect with Netstar.
NO
None O's update02 Jun 2025, 10:13
Reviewer Update
UPDATE: So this morning I get a call from Netstar to tell me the useless tracker in my vehicle is no longer under Warranty: Of course it isn't. Because its taken MONTHS to try and get someone from Netstar to come and sort it out and conveniently now its out of Warranty. However, they will send a technician IF a fill out this form requesting it. EXCEPT, I've sent this form 3 x times now already! But this guy doesn't know anything about that so, lets just make it the customers problem and waste some more of their time while we delay doing our jobs a little longer. I HAVE ZERO TOLERANCE for Netstar any longer.
Netstar
Netstar's reply02 Jun 2025, 10:27
Official
Good day None, 

We have escalated your query to our Internal team and we will provide you with feedback as soon as possible. 

Regards,
Netstar