1 reviews | Active since Jan 2013
Good at taking premiums, Nothing else
From Day 1 of installing this system onto one of our fleet vehicles, Netstar has failed on so many fronts. FIRST, they appointed some random stranger as the account holder, who then started receiving notifications about our vehicle. This took WEEKS to resolve because they insisted that this random person IS the account holder. This happened with the previous vehicle as well. They just pick some customer out of a hat to be account holders of business accounts. Since installation, the tracker has NEVER functioned correctly. The vehicle had its battery ****** out and not once did I receive a notification about the tampering. Not on the APP or SMS. I've tested the alarm and STILL didn't get a notification. But what I DO get is several sms a day to say there is an alarm on the vehicle even though its standing dead still in front of me. Yet still nothing on the APP. I've now logged ANOTHER call, for a service team to come out. But the service is pathetic, slow to the point of being non existent. Who cares if my vehicle gets ****** right- they get their monthly premiums like clockwork, that is all they care about. Once our contract expires we will be moving to Tracker. I'm DONE with Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
We have escalated your query to our Internal team and we will provide you with feedback as soon as possible.
Regards,
Netstar
We have escalated your query to our Internal team and we will provide you with feedback as soon as possible.
Regards,
Netstar
