Frustratingly poor service

I have been a client of Netstar for more than 10 years. I decided to cancel my contract with Netstar in March and move to a new company that seemingly provided a better service at a better price. I requested a cancellation of my contract on two of my vehicles. The cancellations department indicated that I needed to pay an early cancellation fee on one of the vehicles, which I agreed to. I agreed to the one month notice period and paid the March debit order. Naturally, as debits are collected in advance, my contract would run to the end of April. I asked Netstar to inform me once the contract cancellation was processed and to inform me when the contracts will be cancelled. I received no further communications. This weekend I noticed that one of my vehicle was not being tracked. I called the response centre and spoke to a supervisor who told me that the contract had been cancelled (seemingly on a random date). The supervisor was surprised that I had not received any communications from Netstar and escalated the matter. This morning, on not receiving the promised call from Netstar, I called them. I first got through to retentions, who could not help and was transferred to cancellations. I was informed that my contract was cancelled on 15 April! When I questioned this, I was not given any help, just the standard scripted call centre response. It is clear to me that as I was required to give a month's notice, and as my March debit for April was deducted, my contract would run to the end of April. Terminating my contract on 15 April Is ********** (and effectively theft, to my thinking) as I have paid till the end of the month. Also not informing me that the contract was prematurely terminated is hugely problematic. When I explained this to the call centre agent and asked to speak to a supervisor or manager (not a call centre supervisor, but someone from Netstar management) my call was summarily terminated. I tried to call the 011 number on the website, but this does not seem to be operational.

Interestingly, even though I agreed to pay the early termination fee on the other contract, which I assumed would also be automatically added to my March debit (I did not check yet), the contract on this vehicle has not been suspended.

I have been increasingly frustrated with the poor service from Netstar, from overcharging, to poor responses, to poor records - I have vehicles listed against my name that I sold more than 10 years ago! The is one of the reason I decided to change my service provide on all of my vehicles. Perhaps the consumer council needs to look into systemic issues at this company that make it easy to sign up but very difficult to leave.