Frustrating, No Resolution After Weeks of Calls

I’ve been calling Netstar for over a month because both the app and web portal don’t work for my account. I’ve spoken with multiple consultants, and not one could give me a proper answer — all I keep hearing is “uninstall and reinstall the app” or “try again in an hour.” Meanwhile, the web portal itself doesn’t even allow my account access.

We are paying customers, and this level of service is unacceptable. ****ty service, no resolution, and terrible customer support. I wouldn’t recommend Netstar to anyone.