Frustrating move to new vehicle

I have been trying to get a tracker installed in my new vehicle for 6 weeks. That is 6 weeks that I have paid for (full 3 year contract has been paid for in advance) but have not received any service. I have 5 reference numbers but am no closer to getting a tracker installed in my new vehicle. And now I've received a panic alarm for the tracker in my old vehicle even after informing Netstar in December that I had sold it and it was no longer in my possession. I'm starting to wonder if there is anyone still working there? I definitely will not be recommending Netstar to anyone in the future.