1 reviews | Active since Mar 2009
From pillar to post to update my account.
I have been pushed from pillar to post by the team from netstar, they are absolutely not interested in trying to resolve my issue.
The current situation is, I had my previous vehicle with netstar and the service seemed to have been great, I recently purchased a new vehicle, a Hilux, and being a greater risk vehicle I had the dealership install a tracking device from netstar due to having had the previous unit with them thinking great let try again this is probably my biggest mistake this unit has been fitted to my vehicle for over 2 months now, and for the last two months I have been asking Netstar to please update my account to remove my old vehicle and update it with the new vehicles details,, remove old and add new, and no one is interested at all, Ive phoned over a dozen times, I've sent an email to every email address for netstar and its employees that I could find, I've been promised that it will get resolved no problem, but then shortly after I get a call to try schedule a new installation, I then tell them I have already had it installed and am only asking for the account to be updated accordingly, but clearly this is too difficult, it worries me what if my vehicle gets ******, then what will the experience be, I'm just super disappointed IN Netstar and your team,.
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Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
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Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
