From being top Priority to below the Ignore list !!!!

At first when i was a potential Customer they sparked got an instant quote great service follow up calls all paperwork was made easy to process and helped setting up the app even the installation was super quick and the staff was very friendly, then June this year i sold my vehicle up to date i was unable to transfer the unit to the new owner in the meanwhile the new owner spent an astronomical amount on repairs as the battery was replaced the alternator was replaced even the starter was replaced all things he thought led to the battery being dead the next morning , he suspected that the tracker was pulling the battery's power which at first i did not agree with but for his peace of mind i arranged for them to go and make sure the unit wasn't faulty, that took about a week to do , after disabling the unit the vehicle started every morning without hassles thus the unit was faulty.

They have never returned to fit a working unit or even have the faulty unit repaired we have still not been able to transfer the tracker to the new unit and my bank is still being debited every month since June after i have sold the vehicle , and the faulty unit has been inactive since Oct this year so i have been charged for a service not rendered.

When i threatened to cancel my subscription i was bluntly informed i will be charged with a R1600 penalty because the contract has been cancelled before the term has expired. Really are you kidding me , but wait so i figured lets see if I ask for a quote what happens ...... wasn't even an hour and i had a reply .

SO TAKE NOTE WHEN YOUR A POTENTIAL CUSTOMER YOUR ARE AT THE TOP OF THE PRIORITY LIST BUT THE MOMENT YOU SIGNED THAT CONTRACT AND DECIDE TO COMPLAIN YOU ARE DOWNGRADED TO THE IGNORE LIST .