MM
Mpho M

1 reviews | Active since Oct 2019

07 Apr 2022, 22:25

********** COMTRACT LOADES

You don't even deserve a star at all. On going issue since I changed my car insurance. Firstly you cancell my contract then I called numerous of times to sort it out and evertime I call I'm assured that it will be sorted out until I wrote to hello Peter and only then the issue was resolved. Then in January your consultant loaded a contract **********LY WITHOUT MY PERMISSION and was double debited. Then feb they did the double debit AGAIN and I called and was told to reverse one for feb and they will cancell the other ********** contract and I was assured that everything is fine. Suprise suprise march they never debited because I reversed and cancelled the ********** contract then was told to pay manually and everything is sorted. I paid march and guess what, got a statement today that I must pay the ********** AMOUNT BECAUSE IM ARREARS🙄, every month is a different story with NETSTAR. YOU GUYS ARE HORRIBLE. I CANT WAIT FOR THIS CONTRACT TO BE OVER!!! THEY CANT EVEN CHANGE ADRESS THAT I SIMPLY ASKED TO BE CHANGED.I WONT RECOMMEND THIS COMPANY TO ANYONE. CUSTOMER SERVICE DOESNT EXIST. WHAT DID ALL THE CONSULTANTS DO WHEN I CALLED?? I WILL NOT PAY A CENT MY ACCOUNT IS UP TO DATE. SORT OUT YOUR MESS.EVERY MONTH I MUST STRESS BECAUSE YOUR CONSULTANTS ARE NOT DOING THEIR JOBS.SOMEONE NEEDS TO EXPLAIN TO ME WHY WAS A ********** CONTRACT LOADED??

0
Replies (4)
Netstar
Netstar's reply08 Apr 2022, 08:21
Official
 Hi Mpho, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team

Best regards,

Netstar
Netstar's reply11 Apr 2022, 12:15
Official
Hello Mpho, 

Please note I have sent you an email with your statement attached. 

Please advise if there is anything else I can assist with . 

I will close this ticket in the interim. 

regards, 
Netstar Team 

Best regards,

MM
Mpho M's update11 Apr 2022, 14:00
Reviewer Update
You didnt even call to explain how a ********** contract was loaded. Pathetic service. Very unprofessional not to call and explain. You just send a statement and you think this is ok.
Netstar
Netstar's reply11 Apr 2022, 14:24
Official
  Hi Mpho, 

Thank you for messaging. We try to be as responsive as possible and will get back to you soon.

regards, 
Netstar Team
 

Best regards,