CS
Chantél Schroeder

1 reviews | Active since Jan 2020

02 Mar 2023, 16:25

***** and theft

So it seems that ***** and theft comes fitted standard with your netstar device.

In October 2021 I was involved in a motor vehicle collision which resulted in my vehicle being written off. I contacted Netstar and asked that the tracking device be removed from my vehicle and be placed in my new vehicle. They told me that the device was damaged and could not be moved and that the contract would be cancelled (I paid the entire 3 years upfront) However when I check my app (as recently as today) the device is still transmitting and also they debitted my bank account for that device yesterday. I am trying to call them for assistance but they cannot give me an answer or they place me on hold and leave me there till my minutes run out.

I was required to pay to fit a new device in 2021 which I paid for.

They blatantly **** about the working condition of the previous device and are still taking money for a contract they claim to have cancelled. This constitutes ***** and theft on the part of Netstar. It's no wonder everyone said I should rather go with Tracker

0
Replies (4)
Netstar
Netstar's reply02 Mar 2023, 16:30
Official
Good day 

Thank you for taking the time to contact us. We apologize for the service you have received, and would like the opportunity to assist you. Please note one of our consultants will make contact with you.

Kind regards 
Netstar

CS
Chantél Schroeder's update02 Mar 2023, 16:36
Reviewer Update
Based on past experience, I highly doubt that they will.
Netstar
Netstar's reply02 Mar 2023, 16:39
Official
Good day

Please note we tried to make contact with no avail. Please provide us with a convenient time to make contact with you. 

Kind regards 
Netstar

CS
Chantél Schroeder's update02 Mar 2023, 16:42
Reviewer Update
Letting it ring once hardly counts as trying. They can call my now, I'm waiting...