DB
Derrick B
1 reviews | Active since May 2013
06 May 2025, 16:47
Formal Complaint Regarding Service and IT Changes
Dear Netstar Management, I am writing to formally complain about the unacceptable service I received today from your consultant. After expressing concerns about recent changes made to my app—which will negatively impact my business. The consultant abruptly ended our call without resolving the issue or escalating it to your IT team as requested. This behavior is unprofessional and fails to meet basic customer service standards. I urgently need: Reversal of the app changes that affect my business operations Escalation to your IT team for a proper resolution An explanation for this poor handling of a critical issue This matter requires immediate attention to prevent further disruption to my business.
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
06 May 2025, 17:03Good day Derrick,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience.
Please note we will be sure to get our internal team to resolve this matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience.
Please note we will be sure to get our internal team to resolve this matter as soon as possible.
Kind Regards,
Netstar
Netstar's reply06 May 2025, 17:03
Official
Good day Derrick,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience.
Please note we will be sure to get our internal team to resolve this matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience.
Please note we will be sure to get our internal team to resolve this matter as soon as possible.
Kind Regards,
Netstar
DB
Dear Netstar,
I hope this message finds you well. I’m following up regarding my issue that was previously acknowledged as needing resolution. While I understand delays can occur, I wanted to check in on the progress and request clarity on next steps.
To ensure alignment and transparency, could you please provide:
As this impacts my workflow, timely resolution is critical. I’d appreciate an update.It's such a petty that Trackers don't do month to month contracts.
Thank you for your attention to this matter.
Derrick B's updateReviewer Update
07 May 2025, 09:37Dear Netstar,
I hope this message finds you well. I’m following up regarding my issue that was previously acknowledged as needing resolution. While I understand delays can occur, I wanted to check in on the progress and request clarity on next steps.
To ensure alignment and transparency, could you please provide:
- A concrete timeline for resolution,
- Any actionable steps currently being taken, and
- Points of contact for updates moving forward?
As this impacts my workflow, timely resolution is critical. I’d appreciate an update.It's such a petty that Trackers don't do month to month contracts.
Thank you for your attention to this matter.
DB
Derrick B's update07 May 2025, 09:37
Reviewer Update
Dear Netstar,
I hope this message finds you well. I’m following up regarding my issue that was previously acknowledged as needing resolution. While I understand delays can occur, I wanted to check in on the progress and request clarity on next steps.
To ensure alignment and transparency, could you please provide:
- A concrete timeline for resolution,
- Any actionable steps currently being taken, and
- Points of contact for updates moving forward?
As this impacts my workflow, timely resolution is critical. I’d appreciate an update.It's such a petty that Trackers don't do month to month contracts.
Thank you for your attention to this matter.
DB
Derrick B's updateReviewer Update
08 May 2025, 08:42Subject: Urgent Assistance Required – Bakkie Tracking Issue
Dear Netstar Team,
Good morning.
As previously raised with management, my bakkie cannot operate without an active tracking device. This morning, the system failed again, rendering the vehicle non-operational. The driver is currently at your head office to resolve the issue urgently, as this disruption risks my contract.
If Netstar is unable to restore functionality promptly, I kindly request the option to cancel my contract or downgrade to the lowest package so I can transition to another tracking provider without further delay.
This matter is critical, and I would appreciate your urgent intervention to avoid further losses. Please confirm the way forward at your earliest convenience.
Dear Netstar Team,
Good morning.
As previously raised with management, my bakkie cannot operate without an active tracking device. This morning, the system failed again, rendering the vehicle non-operational. The driver is currently at your head office to resolve the issue urgently, as this disruption risks my contract.
If Netstar is unable to restore functionality promptly, I kindly request the option to cancel my contract or downgrade to the lowest package so I can transition to another tracking provider without further delay.
This matter is critical, and I would appreciate your urgent intervention to avoid further losses. Please confirm the way forward at your earliest convenience.
DB
Derrick B's update08 May 2025, 08:42
Reviewer Update
Subject: Urgent Assistance Required – Bakkie Tracking Issue
Dear Netstar Team,
Good morning.
As previously raised with management, my bakkie cannot operate without an active tracking device. This morning, the system failed again, rendering the vehicle non-operational. The driver is currently at your head office to resolve the issue urgently, as this disruption risks my contract.
If Netstar is unable to restore functionality promptly, I kindly request the option to cancel my contract or downgrade to the lowest package so I can transition to another tracking provider without further delay.
This matter is critical, and I would appreciate your urgent intervention to avoid further losses. Please confirm the way forward at your earliest convenience.
Dear Netstar Team,
Good morning.
As previously raised with management, my bakkie cannot operate without an active tracking device. This morning, the system failed again, rendering the vehicle non-operational. The driver is currently at your head office to resolve the issue urgently, as this disruption risks my contract.
If Netstar is unable to restore functionality promptly, I kindly request the option to cancel my contract or downgrade to the lowest package so I can transition to another tracking provider without further delay.
This matter is critical, and I would appreciate your urgent intervention to avoid further losses. Please confirm the way forward at your earliest convenience.
Netstar's replyOfficial
08 May 2025, 08:49Good day Derrick,
Please accept our sincere apologies for your experience.
Kindly note we will be sure to get our internal team to resolve this matter as soon as possible.
Regards,
Netstar
Please accept our sincere apologies for your experience.
Kindly note we will be sure to get our internal team to resolve this matter as soon as possible.
Regards,
Netstar
Netstar's reply08 May 2025, 08:49
Official
Good day Derrick,
Please accept our sincere apologies for your experience.
Kindly note we will be sure to get our internal team to resolve this matter as soon as possible.
Regards,
Netstar
Please accept our sincere apologies for your experience.
Kindly note we will be sure to get our internal team to resolve this matter as soon as possible.
Regards,
Netstar
DB
Dear Netstar Team,
Thank you for your prompt action and urgent intervention. The technician has successfully reinstalled a new unit, and the bakkie’s tracking system is now fully operational.
We sincerely appreciate your efforts in resolving this matter swiftly, as it was critical to our operations. Your support has been invaluable, and we’re grateful for the responsive service.
Should any further issues arise, we’ll be sure to reach out. Thanks again for your assistance.
Derrick B's updateReviewer Update
08 May 2025, 12:02Dear Netstar Team,
Thank you for your prompt action and urgent intervention. The technician has successfully reinstalled a new unit, and the bakkie’s tracking system is now fully operational.
We sincerely appreciate your efforts in resolving this matter swiftly, as it was critical to our operations. Your support has been invaluable, and we’re grateful for the responsive service.
Should any further issues arise, we’ll be sure to reach out. Thanks again for your assistance.
DB
Derrick B's update08 May 2025, 12:02
Reviewer Update
Dear Netstar Team,
Thank you for your prompt action and urgent intervention. The technician has successfully reinstalled a new unit, and the bakkie’s tracking system is now fully operational.
We sincerely appreciate your efforts in resolving this matter swiftly, as it was critical to our operations. Your support has been invaluable, and we’re grateful for the responsive service.
Should any further issues arise, we’ll be sure to reach out. Thanks again for your assistance.
Netstar's replyOfficial
08 May 2025, 12:07Good day Derrick
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Netstar's reply08 May 2025, 12:07
Official
Good day Derrick
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind regards
Netstar