For four years paying for a non working tracking device

<p>Good day</p> <p>I am writing this review with much disgust and annoyence received from Altech Netstar tracker company.</p> <p>I bought my car 4 years ago and subscribed to their company to have a tracking device installed in my car, in 4 years of debiting my account their device has not been working every time I call them I always get the same response "Our system cannot detect signals we will call you back with the results" I don't know how many reference numbers I have from Altech Netstar consultants, based on what I was told by the technician he said I should test my device every six months and every six months I get the same response.</p> <p>On the 26 October 2016 I called in again to test the tracking device I got the same response that they cannot detect signal while I was driving the car, in this whole situation whats irritating me even worse is we living in dangerous times where hijackings are at a high peek as a woman how should I be at ease with knowing that I am debited monthly for 4 years for absolutely non working device instead of being provided with the expected results I was given a reference number CAS ********** and was told I will get a call as to what the system can detect where my car is.<br />On the 27th October I received a call from Altech Netstar consultants that they couldn't not get signals from the device probably my device is due for an upgrade.</p> <p>Later on that very same day I get a call from a lady by the name of Minah she confirmed the arrangement for when the technician will be coming to install a new device on the (31/10/2016) between 1pm /2pm I cancelled all my appointmenta for Monday as my safety comes first, no tecnician came to install a new device no follow up was made by Altech to find out if the new device is installed.<br />I called again on the 2nd November 2016 I was sent from pillar to post the consultant blamed the fitment centre, the lady from fitment centre blames the tecnician and tells me she will ask the same lady Minah to make other arrangements.</p> <p>None of these people are considering the fact that I am driving a car that has a device that is not working, should anything happen to me I am on my own yet money is debited from my account monthly.</p> <p>I am very annoyed by the kind of customer service Altech Nestar has provided me, clearly my safety is not valued my money is what is valued there I am regretting the choice I made 4 years in choosing this company.</p> <p>For four years I have been ********** by Altech Netstar Tracker</p> <p> </p>