Fleet Service - Head Office

I am a Fleet customer with the Polokwane branch. On the advise of my customer agent I re-installed the whole fleet (22 vehicles) with new units.<br> It has taken over two months for the installations to take place (mostly due to the head office!! and not the Polokwane branch)<br> 1. At least 11 vehicles have had to be refitted or reprogrammed. <br> 2. We battle with the Head office to get vehicles assigned to the online and software profiles. We are still waiting for two vehicles to be allocated for more than two weeks. Duplicate vehicles are not removed from online profile. <br> 3. There are problems with certain reports and report deliveries via email. My queries are just forwarded from one email to another without being resolved. <br> 4. My company was triple billed in October 2015. A credit note was created but I have still not received a summary of the reconciliation. Invoices are received after debit order or not at all and have to be requested.