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Replies (6)0
Replies (6)
Netstar's replyOfficial
30 May 2023, 14:39Good day Lesego,
We so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
We so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
Best regards,
Netstar's reply30 May 2023, 14:39
Official
Good day Lesego,
We so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
We so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
One of our consultants will be in contact with you for assistance.
Kind regards,
Netstar Team
Best regards,
LM
Lesego M's updateReviewer Update
30 May 2023, 15:13Does it take a "bad" review to get the necessary attention required and/or my issues resolved that your company has created by unprofessional conduct
LM
Lesego M's update30 May 2023, 15:13
Reviewer Update
Does it take a "bad" review to get the necessary attention required and/or my issues resolved that your company has created by unprofessional conduct
Netstar's replyOfficial
30 May 2023, 15:28Good day
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. Please note a consultant will make contact with you.
Kind regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. Please note a consultant will make contact with you.
Kind regards
Netstar
Best regards,
Netstar's reply30 May 2023, 15:28
Official
Good day
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. Please note a consultant will make contact with you.
Kind regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. Please note a consultant will make contact with you.
Kind regards
Netstar
Best regards,
LM
Lesego M's updateReviewer Update
30 May 2023, 15:57this is a joke, have been calling your customer call centre for almost 3 weeks. have been put on hold for over 20 minutes each call and with no real feedback. today, had to be firm and ask for either the Call Centre Manager and /or Area technical Manager since my case was escalated 3 weeks ago. the Call Centre Manager is still to come back to me after 15 minutes, which is now almost 3 hours later.
LM
Lesego M's update30 May 2023, 15:57
Reviewer Update
this is a joke, have been calling your customer call centre for almost 3 weeks. have been put on hold for over 20 minutes each call and with no real feedback. today, had to be firm and ask for either the Call Centre Manager and /or Area technical Manager since my case was escalated 3 weeks ago. the Call Centre Manager is still to come back to me after 15 minutes, which is now almost 3 hours later.
Netstar's replyOfficial
30 May 2023, 16:09Good day
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please can you reply to the email that we sent you.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please can you reply to the email that we sent you.
Kind regards
Netstar
Best regards,
Netstar's reply30 May 2023, 16:09
Official
Good day
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please can you reply to the email that we sent you.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please can you reply to the email that we sent you.
Kind regards
Netstar
Best regards,
LM
Lesego M's updateReviewer Update
30 May 2023, 18:13so we are now moving to a private conversation
LM
Lesego M's update30 May 2023, 18:13
Reviewer Update
so we are now moving to a private conversation