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vongani M
1 reviews | Active since Feb 2016
11 Oct 2025, 11:02
Feedback from Nestar investigation
It is surprising that my hand case has been handed to the internal team for investigation since July and no feedback from the investigation was provided. I have submitted all relevant documents in July and it's October now without feedback from Netstar. How long should one have to wait really?
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Replies (4)
Netstar's replyOfficial
11 Oct 2025, 11:18Good day Vongani,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the delay in providing feedback on the investigation.
Please note that we will look into this matter and escalate it to the relevant department for urgent attention.
Kind Regards,
Netstar
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the delay in providing feedback on the investigation.
Please note that we will look into this matter and escalate it to the relevant department for urgent attention.
Kind Regards,
Netstar
Netstar's reply11 Oct 2025, 11:18
Official
Good day Vongani,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the delay in providing feedback on the investigation.
Please note that we will look into this matter and escalate it to the relevant department for urgent attention.
Kind Regards,
Netstar
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused by the delay in providing feedback on the investigation.
Please note that we will look into this matter and escalate it to the relevant department for urgent attention.
Kind Regards,
Netstar
vM
vongani M's updateReviewer Update
12 Oct 2025, 14:20It looks like you don't want to take responsibility as a company. Im always promised that you are referring the matter to a department or team to handle it but nothing ever comes out of it. Kindly pay my refund as per the evidence submitted..that's all im asking. You asked for evidence I submitted.
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vongani M's update12 Oct 2025, 14:20
Reviewer Update
It looks like you don't want to take responsibility as a company. Im always promised that you are referring the matter to a department or team to handle it but nothing ever comes out of it. Kindly pay my refund as per the evidence submitted..that's all im asking. You asked for evidence I submitted.
vM
vongani M's updateReviewer Update
12 Oct 2025, 16:17I have been waiting for feedback since July.. kindly pay what is due to me.
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vongani M's update12 Oct 2025, 16:17
Reviewer Update
I have been waiting for feedback since July.. kindly pay what is due to me.
Netstar's replyOfficial
13 Oct 2025, 07:00Good day Vongani,
We sinceley apologise for the delay. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
We sinceley apologise for the delay. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Netstar's reply13 Oct 2025, 07:00
Official
Good day Vongani,
We sinceley apologise for the delay. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
We sinceley apologise for the delay. Please note the matter has been escalated to our internal team for further assistance.
Kind regards
Netstar