FEEDBACK AND RESPONSE (POOR)

AFTER I REPORT THE ABOVE HERE, A LADY CALLED DENISE CONTACTED ME AS WELL AS THE PERSON WHO WORKED WITH MY ACCOUNT, (NAME NOT SURE) THE LAST PERSON ASSURED ME THAT I WILL HAVE A REFUND IN THE NEXT 7 TO 14 DAYS WHICH I DIDN'T AGREED ON, I TOLD HER I WANT MY REFUND AS IN THE NEXT DAY BECAUSE THEY TOOK IT IMMEDIATELY, SHE ALSO SAID THAT SHE WILL CONFIRM TO ME VIA EMAIL WHICH ALSO NEVER HAPPENED TILL TODAY, THEY DON'T EVEN DEDUCT MY PREMIUM ON THE DATE OF AGREEMENT WHICH IS THE 3RD OF EACH MONTH, THEY TAKE IT BEFORE THE DATE.<br> DENISE CONTACTED ME TWICE AND I AM HAPPY WITH HER RESPOND AND SHE ALSO SAID THAT SHE WILL FIND OUT WHAT IS GOING ON WITH THE EMAIL TO ME, NO ANSWER AS YET AND STILL NO EMAIL OR ANOTHER CALL FROM DENISE, SO NOW AGAIN I AM A UNHAPPY CUSTOMER, I THINK OF CANCELLING MY ACCOUNT WITH THEM BECAUSE THIS IS VERY VERY VERY POOR SERVICE.